![]() ![]() And no way to show you the PROCESS ERROR pop-up message. Might be time to start looking more closely at ON1.Ĭrashing software and no way to report it except here in a public forum with 1,400+ prior messages. You used to have superior support, now you are worse than Skylum, whose support is mediocre. You need to go through all your FAQ’s and answers and edit out the line Drop Us A Message because there is no longer any way to do that. ![]() Here at Topaz, we simply do not want to communicate with you, our users, one-on-one. No more e-mail address, no more phone number. What is worse, if that your company has intentionally removed all methods of contacting Topaz other than through this forum. I’d include a screenshot, but you seem to have that feature turned off too, so no way I can show you the error message I get every time it crashes. No matter if I launch the program as a standalone app or as a plug in. Now, both Denoise AI and Sharpen AI are CRASHING, every time. It was an unnumbered update, in that the version stayed at 11.5 Larger donations can be made to through PayPal.I recently updated my MacBook Pro to the latest version of Big Sur. If you enjoyed this article and/or my website and would like to support my work, you can purchase an eBook, or make a modest $10 donation through PayPal. My intent is to keep this photography blog advertising free. How you can help keep this site advertising free It is important to understand the operating system and hardware requirements before buying new software, so you can make an informed decision. I imagine that many readers may find themselves in the same situation. This will cost me significantly more than the price of the two software programs combined. Should I decide to purchase these programs I will need to upgrade the video card in my office computer. Recently I have been investigating some of the Topaz AI software products, specifically Topaz Denoise AI and Topaz Sharpening AI. Assess your computer system before buying software RAMĪ monitor that outputs at a resolution of at least 1024 x 768 is recommended. Topaz Products Product Technical Support. We do not support Intel HD Graphics 4600 or lower. Optimal: Users should not experience any performance issues.Recommended: Users should experience no performance issues, though slowness may occur with large files.Minimum: Requirements for application to function, users should expect slow performance, large files may cause crashing.GPU/Graphics CardĢGB of dedicated VRAM (GT 740 or greater)ĢGB of dedicated VRAM (Radeon 5870 or greater)ĤGB of dedicated VRAM (GTX 970 or greater)ĤGB of dedicated VRAM (Radeon RX 460 or greater)ĨGB of dedicated VRAM (GTX 1080 or greater)ĨGB of dedicated VRAM (Radeon RX 580 or greater) If you are currently using an Intel CPU, you can enable openVINO in the Preferences menu of any of our apps. Intel i5 or equivalent (3.0GHz and above)Ī note on openVINO : Topaz Labs apps support Intel’s openVINO toolset for high-speed CPU-based rendering. Click on Save and wait until the image is processed and imported into Lightroom. Apply the adjustments as explained previously. If asked, always use a copy with the Lightroom Adjustments. Our apps also require OpenGL version 3.3 or later. To use Sharpen AI in Lightroom, follow these steps: Right-click on the image you want to fix > Edit In > Topaz Sharpen AI. Your system’s graphic drivers need to be fully up to date, which you can accomplish by following this guide: ![]() We currently do not support Linux-based operating systems. Mac: macOS version 10.12 (Sierra) and above *As of Jan 14, 2020, Microsoft has ended its support for Windows 7. Here is a Topaz AI system requirements link that I obtained directly from the Operations Manager of Topaz Labs.įor those of you who would like to see a summary of the Topaz AI system requirements rather than using the link provided, here are some details. It may even crash, when processing files… especially large ones. If your system does not meet the specifications for Topaz AI, you may find that the software may not run on your system or will run very slowly. It is important for readers who may be interested in using Topaz AI software products to assess the specifications of their current computer. This short article provides information on Topaz AI system requirements for readers who are considering using these software programs.Īs cameras, lenses and post processing software continues to evolve it has become even more important to think of your ‘camera gear’ being an integrated system that includes post processing software. ![]()
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